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FREQUENTLY ASKED QUESTIONS

  • What if I have an issue with my order?
    Your order history can be found within the account section of the website. If you still need to speak to customer services then please email Customercare@britishgiftshop.co.uk
  • I'm a supplier - Can I add products to this website?
    Yes you can! You will need to speak with our product team team regarding the sign up process and product safety procedures. Not all products can be listed on our website!
  • Where is my delivery?
    When you place an order with us, we put your order confirmation and tracking details within the account section of the website. If you have still not received your order then please email Customercare@britishgiftshop.co.uk
  • Can I ship overseas?
    Yes you can. Select the correct delivery method upon checkout.
  • What if my product is faulty?
    Although we vigoriously check all products that go onto our website, we appreciate that faults might happen from time to time. Please contact us as Technical@Britishgiftstore.co.uk
  • Can I cancel my order?
    Yes you can. Please speak with our customer care team: Customercare@britishgiftstore.co.uk
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